If you have not received a confirmation for your box within two to three business days from the time you have Return Notified or purchased all four items, please email us at support@rebeccataylorrntd.com and we will respond between the hours of Mon – Fri, 9:00AM – 5:00PM ET. You can also call us at 1-866-592-9846. Our regular support hours are Mon - Fri, 9:00AM to 5:00PM ET.